Refund policy

To start a return, you can contact us at orders@maxicollector.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@maxicollector.com.


Damages and issues


Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Returns

Damaged items caused by Maxicollector's personnel will be replaced, exchanged or  refunded. Defective products - such as those with light-up functions that do not function are considered "damaged" and will be replaced, exchanged or refunded.

Items/products damaged by the customer will not be replaced, exchanged nor refunded.


Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.