Refund policy

To start a return, you can contact us at If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  


Damaged items caused by Maxicollector's personnel will be replaced, exchanged or  refunded. Defective products - such as those with light-up functions that do not function are considered "damaged" and will be replaced, exchanged or refunded if it is within the warranty period. 

Items/products damaged by the customer will not be replaced, exchanged nor refunded.

Products damaged within the care of our customers will not be replaced or refunded. For other issues that may come up within the warranty period, please message us and we will do our best to address it. For issues that arise and/or is brought to our attention after the warranty period lapses, we will try our best to help, however, there may be cases where we cannot do much (examples are malfunctioning lights, leaning issues, etc).


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.